Eat Well Health helps Trilogy Care identify nutrition risk earlier
Eat Well Health provides nutrition screening and nutrition support shakes to help eligible clients access funded support when meals are not enough. Our model is designed to be clinically appropriate, compliant and easy to implement within existing care pathways.
With simple screening, risk-based escalation where needed, and practical nutrition support, we help providers respond earlier without adding unnecessary burden to internal teams.
How we work with Trilogy Care
Eat Well Health can support providers across a range of operating models, including fully managed and self-managed approaches. Use the links below to learn how Eat Well Health works in practice and how it may fit within your organisation.
OVERVIEW
What Eat Well Health is and why it exists
Supporting nutrition under Support at Home
Eat Well Health helps Trilogy Care address a large under-identified issue in a way that is clinically appropriate, compliant and low burden.
Malnutrition risk in older people living at home is common and often identified too late, after avoidable decline in strength, recovery and independence has already occurred. A short, risk-based nutrition screen provides a practical way to identify who may need support earlier.
Eat Well Health is designed to fit within Trilogy Care’s existing service models without requiring staff to take on unnecessary clinical or operational burden.
What Eat Well Health provides in practice
In practice, Eat Well Health provides nutrition screening, risk-based escalation where needed, and clinically formulated nutrition support shakes designed to help older Australians when meals are not enough.
These shakes are intended to complement meals — not replace them — and provide practical support when appetite is low, meals are missed, intake is inconsistent, or extra support is needed for strength, energy and recovery.
Where additional support is required, Eat Well Health can back this up through dietitian review, supporting documentation, coordination and direct supply — making funded nutrition support easier for both Trilogy clients and staff to access.
How this supports
Trilogy Care
Eat Well Health is designed to help Trilogy Care address nutrition risk in a way that is clinically appropriate, compliant and low-burden.
For Trilogy staff, this means:
- A practical pathway to identify and respond to nutrition risk earlier
- Reduced administrative burden compared with traditional referral pathways
- Flexibility to fit within different Trilogy client models
- Documentation to support funding and audit requirements
Trilogy remain in control of their own care planning and governance processes.
Designed to fit different operating models
Support at Home providers operate in different ways. Eat Well Health is designed to fit within these differences, rather than require changes to existing systems.
For Trilogy Care, this includes:
- Fully managed provider models
- Self-managed client models
Across all models, the goal is the same — helping eligible Trilogy clients access clinically appropriate nutrition support shakes in a way that aligns with provider workflows.
Who this is for
Eat Well Health may be appropriate for Trilogy Care clients where:
- Appetite is reduced
- Meals are missed or intake is inconsistent
- Weight loss, frailty or reduced strength are concerns
- Additional nutrition support has been clinically recommended
- It can also be appropriate where there is general concern about whether a client is getting enough nutrition, even without obvious signs.
How It Works
What this looks like for Trilogy Care clients and staff
How Eat Well Health works in practice
Eat Well Health provides a simple, dietitian-supported pathway that helps Trilogy Care clients access clinically appropriate nutrition support shakes when meals alone are not enough.
The model is designed to identify nutrition risk earlier and enable practical support — without adding workload for Trilogy staff or requiring changes to existing processes.
Step 1: Identifying a client who may benefit
Clients may be identified through:
- routine care and monitoring
- onboarding or care plan reviews
- concerns about appetite, weight loss, frailty or reduced strength
No clinical assessment or decision-making is required by Trilogy staff.
If there is any concern, the simplest next step is to direct the client to the Eat Well Health Trilogy page to complete the screening.
Step 2: THE CLIENT COMPLETES A SHORT ONLINE NUTRITION SCREEN
In most cases, the client simply completes a short online nutrition screening:
Simple online screening (2–3 minutes)
The client (or their carer/family member) completes a short online nutrition questionnaire.
Based on their responses, the screening generates a structured nutrition classification and recommendation. Where required, this can be supported by dietitian input.
No involvement is required from Trilogy staff beyond sharing the link.
If the client already has a GP or dietitian recommendation
If the client already has a GP or dietitian recommendation, it can be uploaded instead.
No additional screening is required.
- Most clients complete the screening themselves or with help from family
- The simplest next step is to send the client the Trilogy Care page
- This allows them to complete the screening and access support without delays
Step 3: Dietitian support (Managed for You)
Dietitian involvement is managed within the Eat Well Health model, so clients receive appropriate clinical support without adding workload for Trilogy staff.
Additional support where required
Clients complete a short, remote-friendly nutrition screen to identify who may benefit from additional support. Screening can be used at onboarding, routine reviews, or when appetite, intake, weight or strength are changing.
Escalation to selectively
When screening indicates risk, clients can be escalated for one-on-one dietitian support in the model that suits you:
- Your in-house dietitians: full access to our portal to view screening results and upload or complete recommendations.
- Eat Well Health telehealth dietitians: ideal if you don’t have dietitians on staff, and also useful for surge capacity when internal teams are stretched.
Works alongside existing clinical care teams
Eat Well Health is designed to work alongside your current clinical relationships. In-house or external dietitians can log in and recommend clients directly, or upload their own recommendations to support access to nutrition support shakes.
We handle the rest
Once a recommendation is in place, we handle the practical steps — documentation alignment, provider liaison, invoicing and delivery — to help ensure support is implemented consistently.
Step 4: NO ADDITIONAL WORK FOR TRILOGY STAFF
Eat Well Health is designed to fit within Trilogy Care’s existing processes, without requiring staff to manage new systems or workflows.
Depending on your model, this may include:
- A standard invoice with supporting documentation for processing
- No requirement for staff to complete assessments or manage clinical decisions
- No need to log into a portal (unless desired)
In most cases, Trilogy staff are not required to take any action beyond directing the client to the Eat Well Health page.
Step 5: SIMPLE ORDERING, DELIVERY & CLAIMING
- Clients order recommended products online
- Products are delivered directly to the client’s home
- Eat Well Health invoices Trilogy Care directly
- Supporting dietitian documentation is included with each invoice
- For eligible clients, this is funded under Support at Home (no co-contribution required)
Step 6: Supply of nutrition support shakes
Once a client is identified as suitable, Eat Well Health provides dietitian-designed nutrition support shakes for older Australians.
- great tasting nutrition support shakes are delivered directly to the client
- Designed to complement meals — not replace them
- Supports strength, energy and recovery when intake is insufficient
For eligible clients, this is fully funded under their Support at Home plan (no co-contribution required)
This provides a simple, practical way to support clients earlier — before nutrition issues lead to more serious decline.
Step 7: ONGOING SUPPORT (FULLY MANAGED)
Eat Well Health provides:
- dietitian-reviewed recommendations
- Documentation aligned to Support at Home funding and compliance requirements
- access to historical records where needed
This ensures nutrition support is clinically appropriate, compliant and easy to manage — without adding operational burden for Trilogy Care.
What Trilogy staff are not required to do
Eat Well Health is designed to reduce burden, not add to it.
Provider teams are not required to:
- make clinical nutrition decisions
- source or manage nutrition products
- coordinate delivery logistics
- Learn or adopt a new system
A simple, consistent outcome for Trilogy clients
Across all operating models, the outcome is the same:
Clients can access clinically appropriate nutrition support shakes — delivered in a way that is simple, compliant and easy to sustain.
For eligible clients, this support is fully funded under their Support at Home plan (no co-contribution required).
Nutrition support shakes when meals are not enough
At the centre of the Eat Well Health model is a small range of nutrition support shakes designed specifically for older Australians. These products are used when appetite is low, meals are missed, intake is inconsistent, or extra support is needed for strength, energy and recovery.
They are intended to complement meals, not replace them in routine use, and can be supplied following dietitian or GP recommendation where appropriate. For eligible clients, nutrition support may be accessed through their Support at Home plan as part of a documented, clinically appropriate service pathway.
The role of nutrition support alongside meals
Most providers are familiar with meal services under Support at Home. Meals remain an important foundation of nutrition support. Nutrition support shakes sit alongside meals as the next step in the nutrition equation when food alone is not enough.
In practice:
- meals support day-to-day intake
- nutrition support shakes provide concentrated energy, protein and micronutrients
- both can be used together as part of a broader care plan
Nutrition support shakes should be positioned as a practical nutrition top-up or back-up — not a replacement for proper food.
Early introduction can help maintain strength and energy, rather than waiting until more significant decline occurs.
Eat Well Health nutrition support products
Eat Well Health supplies two core formulated nutrition support products for older clients living at home. Product selection is guided by clinical assessment and individual need.
Both products:
- are classified as Foods for Special Medical Purposes (FSMP)
- are designed for the nutritional needs of older adults
- provide a reliable source of energy, protein and essential nutrients
- are fully compliant with Support at Home nutrition and claiming guidelines when supplied as part of a documented dietitian-led service
Eat Well Health coordinates dietitian review, documentation and supply, making it easier for providers to support this intervention without adding operational complexity.
Complete Nutrition – Pharma
Complete Nutrition is a formulated meal replacement (FSMP) designed for clients who require broad nutritional support where overall intake is inadequate.
It is commonly used where:
- appetite is reduced or meals are missed
- portion sizes are small
- weight maintenance or gradual weight regain is required
- a nutritionally complete option is clinically appropriate
Complete Nutrition:
- provides a minimum of one-third of daily energy, protein, vitamin and mineral requirements per serve
- delivers balanced macronutrients and essential micronutrients
- is suitable for regular use where clinically indicated
- is easy to consume and well tolerated by older adults
Protein Plus for Seniors – Pharma
Protein Plus for Seniors is a high-protein formulated nutrition product (FSMP) designed for older adults with increased protein requirements, particularly where maintaining muscle mass and functional capacity is a priority.
It is commonly used where:
- protein intake is insufficient
- there is concern about muscle loss, frailty or reduced strength
- mobility, function or recovery are key goals
- higher protein density is needed without increasing volume
Protein Plus for Seniors:
- provides a concentrated source of high-quality protein per serve
- contributes a substantial proportion of daily protein requirements for older adults
- is suitable for ongoing use where clinically indicated
- supports strength, mobility and functional outcomes
Compliance with Support at Home guidelines
Both Eat Well Health nutrition support products:
- are formulated to meet nutrition eligibility and audit expectations under Support at Home
- are supplied as part of a documented dietitian- or GP-led clinical service
- are appropriate for funding where eligibility criteria are met
This ensures Trilogy Care can support client nutrition confidently and compliantly, without adding complexity to care delivery.
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Important clarification
Eat Well Health does not provide meals or meal delivery services.
Nutrition support shakes are used as a clinical complement to meals — supporting clients when food intake is insufficient — and form part of a broader nutrition and care plan.
This approach aligns with a food-first philosophy, while providing additional support where required.
DIETITIAN SUPPORT OPTIONS (FLEXIBLE FOR TRILOGY CARE)
Support at Home providers operate with different clinical models — some have internal dietitians, others rely on external support, and many have limited capacity.
Eat Well Health is designed to work across all of these — making it easy for Trilogy Care clients to access appropriate nutrition support, without adding pressure to internal teams.
OPTION 1:
Use your in-house dietitians
If Trilogy Care has dietitians on staff, they can remain fully in control of clinical decisions.
In this model:
- your team can use Eat Well Health to support online nutrition screening and ongoing monitoring
- provider dietitians can upload recommendations / prescriptions to support funded nutrition supply
- your team retains full clinical oversight, while Eat Well Health manages supply and documentation
This approach suits providers who already have dietitian capacity and want a simple way to implement nutrition support at scale.
OPTION 2:
Eat Well Health dietitian support via telehealth
Where internal dietitian capacity is limited, Eat Well Health can provide dietitian support as part of the pathway.
In this model:
- clients complete a short online nutrition screening
- Eat Well Health dietitians review results and provide a recommendation where clinically appropriate
- documentation supports eligibility and audit expectations under Support at Home
- Nutrition support shakes are supplied to eligible clients — typically with no co-contribution
This allows Trilogy Care to support client nutrition without needing to employ or coordinate additional clinical resources.
OPTION 3:
Work with external dietitians and GPs
Many clients already have a relationship with an external dietitian or GP.
Eat Well Health supports this model by enabling external clinicians to:
- register and upload their recommendation for a client
- use optional templates if helpful
- support funded nutrition supply with appropriate documentation
This approach can improve coordination and reduce follow-up for providers by keeping recommendations and supporting documents in one place.
Why this matters for Trilogy Care
Having flexible dietitian support options helps Trilogy Care:
- scale nutrition support across clients without relying on internal clinical capacity alone
- ensure nutrition monitoring and documentation supports quality expectations
- reduce coordination burden for care teams
- support continuity of nutrition care for eligible clients
This ensures Trilogy Care can support client nutrition confidently and compliantly, without adding complexity to care delivery.
Optional detail
Download: Flexible Dietitian Support (PDF)
IDENTIFYING NUTRITION RISK EARLY — AT SCALE
Nutrition risk is common in older Australians living at home — and often goes unnoticed until it becomes more serious.The challenge for providers is scale.It’s not realistic to arrange dietitian consultations for every client — but it is realistic to screen every client.
Eat Well Health provides a simple online nutrition screen (based on the clinically supported MNA-SF framework) that establishes a baseline and helps identify which clients may need additional support.
Two simple pathways
Nutrition screening
(Primary pathway)
If no GP or dietitian recommendation exists, the client (or their carer/family member) completes a short online nutrition screening (typically 2–3 minutes).
The result provides a clear classification and next-step guidance.
Upload an existing recommendation
(IF Available)
If a GP or dietitian recommendation already exists, it can be uploaded instead.No additional screening is required.
This is typically used where a recommendation is already in place.
What This provides for trilogy care
The screening provides a simple way to support care planning and identify clients who may benefit from additional nutrition support.
- A clear nutrition baseline for onboarding and reviews
- Identification of clients who may be at risk or require support
- Guidance on whether further dietitian input may be beneficial.
- Documentation to support funding and compliance requirements
Screening is a first step — helping identify who may need support, without requiring immediate dietitian involvement. This makes it practical to screen all clients, rather than waiting until issues become more visible.
How this is used it in practice
Screening is typically used:
- at onboarding (baseline for the care plan)
- during routine reviews
- when carers notice changes (appetite decline, weight loss, reduced intake, post-hospital)
This makes it practical to screen all clients, rather than waiting until nutrition issues become more visible.
Learn more about Nutrition Screening & Monitoring
Operating Models
Designed to fit how Trilogy Care already operates
DESIGNED TO FIT TRILOGY CARE’S OPERATING MODELS
Support at Home providers operate in different ways.
Some manage services closely, others support a higher proportion of self-managed clients, and many operate a mix of both.
Eat Well Health is designed to fit within these models — without requiring changes to existing systems, workflows or team responsibilities.
Across all models, the outcome is the same:clients can access clinically appropriate nutrition support shakes in a way that is simple, compliant and easy to manage.
Fully managed models
In fully managed models, providers retain closer oversight of services and payments.
Eat Well Health can support this approach by:
- providing dietitian-reviewed recommendations
- supplying supporting documentation for funding and compliance
- issuing compliant invoices aligned to provider requirements
- offering portal access to authorised staff where required
Trilogy Care remains in control of approvals, governance and internal processes.
Self-managed Clients
Where clients are self-managing their packages,
Eat Well Health enables a simple, low-touch pathway:
- Clients complete nutrition screening or upload a recommendation
- Dietitian-reviewed documentation supports funding
- Invoices are issued directly to the nominated provider email
- No routine approvals or portal use required for most staff
In most cases, Trilogy staff are not required to take any action beyond directing the client to the Eat Well Health page.
Mixed operating models
Trilogy Care supports a combination of fully managed and self-managed clients.
Eat Well Health can support both models within the same organisation, allowing:
- different workflows for different client types
- portal access for authorised staff only
- consistent documentation and reporting across models
This flexibility supports scale without forcing uniform processes.
Key principles for trilogy care
Regardless of operating model, Eat Well Health is designed to:
- fit within existing Trilogy workflows
- reduce administrative effort for staff
- support clinical governance and compliance
- make nutrition support easier for clients to access
Trilogy Care can choose how and where this fits — without needing to change how teams currently operate.
What does not change for trilogy care
Across all operating models:
- clinical decisions remain with dietitians and GPs
- Trilogy Care are not required to source nutrition products
- carers do not need to manage orders or deliveries
- the client receives the same nutrition support outcome
- No new systems, workflows or staff training are required.
Funding & Compliance
Simple claiming, clear documentation and audit-ready support
Supporting nutrition under Support at Home
Where clinically appropriate, Eat Well Health provides nutrition support in a way that aligns with Support at Home funding requirements.
All recommendations are supported by appropriate documentation, helping Trilogy Care meet governance and compliance expectations with confidence.
Eat Well Health is designed to make nutrition support easy to implement — without adding administrative burden or compliance risk.
How nutrition support is funded
Nutrition support supplied through Eat Well Health is claimed under Clinical Supports – Nutrition & Dietetics, where eligibility criteria are met.
This funding supports dietitian-led nutrition intervention, including the provision of clinically formulated nutrition support shakes supplied to eligible clients as part of their care plan.
Where eligible:
- no client co-contribution is required
- funding is aligned to clinical need
- documentation supports compliant claiming and audit
Clinical oversight and documentation
Eat Well Health provides:
- dietitian-reviewed recommendations
- supporting clinical documentation
- records to support provider claiming and audits
Clinical decisions are made by dietitians (or supported by GP recommendations where provided). Providers are not required to make clinical determinations regarding nutrition support.
Supporting provider governance
Documentation supplied by Eat Well Health is designed to support:
- internal reviews
- external audits
- quality and compliance processes
Providers retain responsibility for their own governance frameworks, approval processes and record-keeping systems.Eat Well Health’s role is to support, not replace, provider governance.
Invoicing and payment
Invoicing is structured to align with different provider operating models. Depending on how a provider operates:
- invoices may be issued for review and payment
- documentation may be supplied alongside invoices
- invoices may be directed to a nominated provider email address
This flexibility allows providers to manage payments in line with their existing systems.
Audit readiness
Eat Well Health supports audit readiness by:
- maintaining records of dietitian review
- retaining supporting documentation
- providing access to historical records where required
This assists providers in demonstrating that nutrition support has been supplied appropriately and in line with funding requirements.
Supporting resources
Eat Well Health Claiming Guide
The Eat Well Health Claiming Guide provides additional detail on how dietitian-supported nutrition intervention is claimed under Clinical Supports – Nutrition & Dietetics, including documentation and invoicing considerations for Support at Home providers.
Important clarification
Eat Well Health does not:
- provide general dietary advice without clinical oversight
- replace Trilogy Care's governance or approval processes
- require Trilogy Care to change existing systems
The service is designed to complement provider operations while reducing friction for clients.
Training & Resources
Enablement for provider teams
Supporting provider teams to understand and use Eat Well HealtH
These training resources are designed to help Trilogy Care understand how Eat Well Health supports client nutrition in practice.
Trilogy Care doesn not give every staff member access to the Eat Well Health portal. For this reason, resources are grouped to support general understanding and authorised system use, depending on role.
Understanding Eat Well Health
(No portal access required)
These short videos and resources are suitable for carers, care coordinators, team leaders and managers who want to understand how Eat Well Health works and how it fits within Support at Home delivery.
They focus on process and context, rather than system navigation.
Topics include:
- How Eat Well Health supports nutrition under Support at Home
- The role of nutrition support shakes in client care
- Nutrition Screening & Referral: From Check to Recommendation to Supply
- Using Eat Well Health in self-managed and fully managed provider models
- What carers need to know (and what they don’t need to do)
These resources are intended to support internal understanding and confidence and can be shared across provider teams.
Portal training
(Authorised users only)
These resources are intended for eligible Trilogy Care staff who have been given access to the Eat Well Health portal as part of their role.
They provide practical, task-based guidance on system use.
Topics include:
- Assisting Clients to take a Nutrition Screening Assessment
- Assisting Clients to Register and Order
- Accessing client records and documentation
- Uploading a GP or dietitian recommendation
- Managing orders and invoices
- Accessing reports for compliance and audit purposes
Portal access is typically limited to authorised staff only, in line with provider governance and operating models.
Using training within your organisation
Trilogy Care may choose how these resources are used internally.
For example:
- carers may only require an overview of how Eat Well Health works
- coordinators may use understanding resources to support care planning
- admin or finance staff may access portal training as required
Eat Well Health does not require all staff to complete training or access the portal.
Need support?
If you’re unsure which resources are relevant for your role, or would like guidance on how Eat Well Health fits within your organisation’s structure, you’re welcome to contact us.
DISCUSS HOW THIS COULD WORK FOR TRILOGY CARE
A short conversation — no commitment required
If you’re exploring ways to better support client nutrition under Support at Home, we’re happy to have a conversation.
This is not a sales call — it’s a practical discussion about how Eat Well Health could fit within Trilogy Care, and whether it’s worth exploring further.
What we typically cover in a short discussion
In a short conversation, we can cover:
- how your organisation currently supports client nutrition
- whether nutrition screening may be useful at onboarding or review
- how Eat Well Health fits fully managed or self-managed models
- funding and compliance considerations
- what involvement (if any) your teams would have
- In many cases, providers find this can be introduced with minimal operational impact.
There is no obligation to proceed.
Book a conversation
Schedule a call about funded nutrition support
A short, no-obligation conversation about how Eat Well Health supports eligible Support at Home clients to access clinically appropriate nutrition support shakes, without adding operational burden for providers.
If you’d prefer to reach out by email, you’re welcome to contact us and we’ll respond at a time that suits you.
Email: providers@eatwellhealth.com.au
Quick Call with Support
For a quick call with support call us on 08 6119 3698
