Our Support at Home
ordering process

At Eat Well Health, we are passionate about improving the nutrition of older Australians.

One of the barriers to improving the nutrition of older Australians is access to quality dietary advice and nutrition support. Under Support at Home, dietitian services and prescribed nutrition products may be funded, subject to your provider's approval.

We have worked with our dietitians to develop an online nutrition platform. This platform includes the nutrition assessment screening tool and product recommendation algorithms, to provide you with tailored nutrition recommendations. It is then seamlessly sent to your Support at Home provider, enabling you to order the recommended products.

Once your Support at Home provider approves the recommendation, the products can be dispatched directly to you and may be funded through your Support at Home plan.

To determine your eligibility and obtain approval for nutrition support products, please consult with your Support at Home provider. They can assess your individual needs and confirm whether these products can be included in your plan.

Our Simple 3-Step Process for Support at Home Clients

  • Nutrition Screening: Complete a short online questionnaire. You receive a recommendation matched to your result, made under our dietitian-approved protocol.
  • Provider Coordination: We contact your Support at Home provider to arrange approval and send the documentation for your plan.
  • Delivery & Follow-Up: Your shakes are delivered on the schedule you choose. We keep your provider’s records updated and check in to ensure the products continue meeting your needs.

The whole process is supported by our friendly support team at Eat Well Health. So if you have any questions, please don't hesitate to ask.