Frequently Asked Questions

A Support At Home Package is a Federal Government support package which aims to enable people to stay longer in their homes as they age. Support At Home Packages are generally managed by Support At Home Providers who assist clients to manage their Support At Home Plans.

It automatically transitions to the new Support at Home Package. Your funded Eat Well Health products and dietitian support continue without interruption.

No. Eat Well Health products are 100 % funded for eligible Support at Home clients with no co-contribution required.

If you’re already approved for Home Care, your eligibility rolls into Support at Home. New clients can complete our quick nutrition screening to receive a dietitian recommendation that supports their application.

We work directly with providers across Australia to set up claiming and supply. We can liaise with your provider on your behalf once you submit your screening form.

If you have a Support At Home Plan and have been recommended a formulated meal replacement or protein supplement by a qualified health professional, you may be eligible for subsidy, subject to your provider's assessment and approval. You need to discuss this with your Support At Home Provider. Optimal Essentials Complete Nutrition - Pharam is a food for special medical purposes and is a formulated meal replacement. Protein Powder - Pharama for Seniors is also a food for Special medical purposes complies as it is a formulated supplementary food. Both comply with the FSANZ Standard 2.9.3 which is a requirment of the Support At Home Plan guidelines.

Other Optimal Essentials products are not considered formulated supplementary foods under the FSANZ standard and therefore are not available for subsidy through a Support AT Home Plan.

Optimal Essentials Complete Nutrition - Pharma is a formulated meal replacement. One serve provides all the essential macro and micronutrients required for a nutritionally balanced and complete meal. While its most important to eat a healthy, balanced diet from a wide variety of food sources, we recognise that it’s not always easy to do this. Optimal Essentials Complete Nutrition can help bridge the dietary gap, by supplementing your dietary intake with a nutrient dense shake.

Complete Nutrition is a formulated meal replacement which is classified as a food for Special Medical Purposes under the FSANZ Code - Standard 2.9.5.

Why You WIll Love It

- Designed by Practicing Dietitians
 - 25% More Protein
 - 25% Less Sugar than Sustagen Hospital Formula
- A good source of Dietary Fibre
- Naturally sweetened with no artificial sweeteners, colours or flavours.

Extra protein is important to help boost your energy levels, accelerate recovery after a workout and assist both muscle growth and repair, however, the right type of protein is important. Protein Plus is made from carefully selected, premium food ingredients such as triple filtered whey protein isolate plus the power of superfood plant proteins Acai Berry and Chia Seeds. It is perfect for increasing your protein intake while you pursue your fitness, strength or resistance training, if you want to lose or control your weight, or just to get extra protein in your day to help you live your best life. So add effortless nutrition to your day with Protein Plus - a premium protein blend.

Protein Plus - Pharama for Seniors is a Formulated Supplementary Food and is considered a food for Special Medical Purposes under the FSANZ Code - Standard 2.9.5.

Flavours - Chocolate, Vanilla, Coffee and Unflavoured

If you order Complete Nutrition or Protein Powder for Seniors through your Support At Home System, we will invoice your Support At Home Provider direct and once they approve your order we will have the product delivered directly to your home. If your Support At Home Provider approves the recommended products, we can invoice them directly, potentially reducing or eliminating your out-of-pocket expenses.

To determine your eligibility and obtain approval for nutrition support products, please consult with your Support At Home Provider. They can assess your individual needs and confirm whether these products can be included in your plan.

If you decide to order additonal products which have been recommended for you they are not eligible under the Support At Home Package and will have to be paid at the time of order.

Upon completion of the Questionnaire, the recommendation from our dietitian will immediately come up on your screen, and an email will be sent to you and your Support At Home Provider.

To review your Questionnaire results, orders, and communication with us, you need to login into the system by clicking on the Dashboard menu item. You will then need to put in your login email address and password.

The questionnaire has been developed by our dietitians based on extensive scientific research.Our dietitians use this tool to assess your nutrition status.

Yes the Nutrition Assesement Questionnaire is available for everyone over the age of 65. It has been specifically been designed for Seniors. You do not need to be on a Support At Home Package.

Yes you can setup a login for a family member or carer when you first complete the Questionnaire which will allow them to receive copies of your nutrition assesment and any orders you make. They can even make orders on your behalf if you would like. 

You are able to order your products on a subscription so you make sure you never forget to order your products and are left short. The subscription can be cancelled or modified at any time. 

You can send messages to our team of in house dietitians or can book an online clinical appointment for a detailed nutrition assesment through our online portal with one of our supporting dietitians.

The messages can be sent direct to our Dietitian and you can also message us at Eat Well Health or your Support At Home Provider.

We will endeavour to respond to you within 24 hours.

You can send messages to our team at Eat Well health through the messaging link on your Dashboard.

The messages can be sent direct to Support and you can also message our Dietitian or your Support At Home Provider.

We will endeavour to reply to your message within 24 hours.

You can send messages to your Support At Home Provider through the messaging link on your Dashboard.

The messages can be sent direct to your Support At Home Provider. You can also message us at Eat Well Health, or our dietitian.