Support at Home Providers - Overview

 

Support at Home Providers

Overview

Supporting nutrition under Support at Home

Eat Well Health supports Support at Home providers to help eligible clients access funded nutrition support in a way that is clinically appropriate, compliant, and easy to deliver within existing care models.

Good nutrition plays a critical role in helping older Australians maintain strength, independence and quality of life. However, accessing appropriate nutrition support has traditionally been complex — often requiring referrals, appointments, coordination with clinicians, and identifying suitable suppliers.

As a result, many clients who could benefit from nutrition support experience delays or miss out altogether.

Eat Well Health was designed to remove this friction.

What Eat Well Health provides in practice

In practice, Eat Well Health supports eligible clients to receive clinically formulated nutrition support shakes designed specifically for older Australians.

These nutrition support shakes are used when appetite is poor, meals are missed, or additional nutrition is clinically appropriate. They may be supplied on an ongoing basis where required, as part of a client’s broader care plan.

Eat Well Health makes access to this nutrition easier for both clients and providers by handling:

  • dietitian review and recommendations

  • supporting documentation for funding and compliance

  • coordination and delivery of nutrition support

  • ongoing supply where appropriate


How this supports providers

Eat Well Health is designed to support providers without adding operational burden.

For provider teams, this means:

  • a clear, clinically appropriate pathway to support client nutrition

  • reduced administration compared to traditional referral pathways

  • flexibility to fit within different provider operating models

  • documentation to support funding and audit requirements

Providers remain in control of their own care planning and governance processes.


Designed to fit different operating models

Support at Home providers operate in different ways. Eat Well Health is designed to fit within these differences, rather than require changes to existing systems.

We support:

  • fully managed provider models

  • self-managed client models

  • organisations operating a mix of both

Across all models, the outcome for clients is the same — access to clinically appropriate nutrition support shakes, supplied in a way that aligns with provider workflows.

Who this is for

Eat Well Health may be appropriate for Support at Home clients where:

  • appetite is reduced

  • meals are missed or intake is inconsistent

  • weight loss, frailty or reduced strength are concerns

  • additional nutrition support has been clinically recommended

Learn more

Use the pages below to understand how Eat Well Health works in practice and how it may fit within your organisation:

  • How It Works – what happens step by step

  • Operating Models – how Eat Well Health fits different provider structures

  • Funding & Compliance – documentation and claiming support

  • Training & Resources – enablement for provider teams

  • Talk to Us – a short conversation about fit