Provider - Training and Resources

 

Training & Resources

Supporting provider teams to understand and use Eat Well Health

These training resources are designed to help Support at Home provider teams understand how Eat Well Health supports client nutrition in practice.

Not all providers give every staff member access to the Eat Well Health portal. For this reason, resources are grouped to support general understanding and authorised system use, depending on role.

Understanding Eat Well Health

(No portal access required)

These short videos and resources are suitable for carers, care coordinators, team leaders and managers who want to understand how Eat Well Health works and how it fits within Support at Home delivery.

They focus on process and context, rather than system navigation.

Topics include:

  • How Eat Well Health supports nutrition under Support at Home

  • The role of nutrition support shakes in client care

  • What happens after nutrition screening or referral

  • Using Eat Well Health in self-managed and fully managed provider models

  • What carers need to know (and what they don’t need to do)

These resources are intended to support internal understanding and confidence and can be shared across provider teams.

Portal training

(Authorised users only)

These resources are intended for provider staff who have been given access to the Eat Well Health portal as part of their role.

They provide practical, task-based guidance on system use.

Topics include:

  • Assisting Clients to take a Nutrition Screening Assessment

  • Assisting Clients to Register and Order

  • Accessing client records and documentation

  • Uploading a GP or dietitian recommendation

  • Managing orders and invoices

  • Accessing reports for compliance and audit purposes

Portal access is typically limited to authorised staff only, in line with provider governance and operating models.

Portal Login

https://eatwellhealth.com.au/account/login

Using training within your organisation

Providers may choose how these resources are used internally.

For example:

  • carers may only require an overview of how Eat Well Health works

  • coordinators may use understanding resources to support care planning

  • admin or finance staff may access portal training as required

Eat Well Health does not require all staff to complete training or access the portal.

Need support?

If you’re unsure which resources are relevant for your role, or would like guidance on how Eat Well Health fits within your organisation’s structure, you’re welcome to contact us.

Learn more

To understand how training and resources fit within the broader Eat Well Health model, explore:

  • Overview – what Eat Well Health provides in practice

  • How It Works – the step-by-step pathway

  • Nutrition Screening & Monitoring – assessment and documentation

  • Operating Models – how Eat Well Health fits different provider structures

  • Funding & Compliance – claiming and audit support

  • Talk to Us – a short conversation about fit