Provider - Funding and Compliance

Funding & Compliance

Supporting funded nutrition under Support at Home

Where clinically appropriate, nutrition support provided through Eat Well Health is supplied in a way that aligns with Support at Home funding requirements, with supporting documentation to assist providers in meeting their governance and compliance obligations.

Eat Well Health is designed to make it easier for providers to support access to nutrition intervention for eligible clients, without increasing administrative or compliance risk.

How nutrition support is funded

Nutrition support supplied through Eat Well Health is claimed under Clinical Supports – Nutrition & Dietetics, where eligibility criteria are met.

This funding supports dietitian-led nutrition intervention, including the provision of clinically formulated nutrition support shakes supplied to eligible clients as part of their care plan.

Where eligible:

  • no client co-contribution is required

  • funding is aligned to clinical need

  • documentation supports the claim

Clinical oversight and documentation

Eat Well Health provides:

  • dietitian-reviewed recommendations

  • supporting clinical documentation

  • records to support provider claiming and audits

Clinical decisions are made by dietitians (or supported by GP recommendations where provided). Providers are not required to make clinical determinations regarding nutrition support.

Supporting provider governance

Documentation supplied by Eat Well Health is designed to support:

  • internal reviews

  • external audits

  • quality and compliance processes

Providers retain responsibility for their own governance frameworks, approval processes and record-keeping systems.

Eat Well Health’s role is to support, not replace, provider governance.

Invoicing and payment

Invoicing is structured to align with different provider operating models.

Depending on how a provider operates:

  • invoices may be issued for review and payment

  • documentation may be supplied alongside invoices

  • invoices may be directed to a nominated provider email address

This flexibility allows providers to manage payments in line with their existing systems.

Audit readiness

Eat Well Health supports audit readiness by:

  • maintaining records of dietitian review

  • retaining supporting documentation

  • providing access to historical records where required

This assists providers in demonstrating that nutrition support has been supplied appropriately and in line with funding requirements.

Supporting resources

Eat Well Health Claiming Guide

The Eat Well Health Claiming Guide provides additional detail on how dietitian-supported nutrition intervention is claimed under Clinical Supports – Nutrition & Dietetics, including documentation and invoicing considerations for Support at Home providers.

Download the Eat Well Health Claiming Guide (PDF)

Download the EWH Claiming Guide (PDF)

Important clarification

Eat Well Health does not:

  • provide general dietary advice without clinical oversight

  • replace a provider’s governance or approval processes

  • require providers to change existing systems

The service is designed to complement provider operations while reducing friction for clients.

Learn more

To understand how funding and compliance fit within the broader Eat Well Health model, explore:

  • Overview – what Eat Well Health provides in practice

  • How It Works – the step-by-step pathway

  • Nutrition Screening & Monitoring – assessment and documentation

  • Operating Models – how Eat Well Health fits different provider structures

  • Training & Resources – enablement for provider teams

  • Talk to Us – a short conversation about fit