Dietitians - How it Works

How It Works

Your role in supporting funded nutrition for Support at Home clients

Eat Well Health supports dietitians to help eligible clients living at home access clinically appropriate nutrition support shakes with 100% subsidy through their Support at Home plan, where this forms part of a documented nutrition intervention.

This page outlines what is required from you as a dietitian when working with a Support at Home client.

Step 1: Assess your client

You see a client living at home who is receiving Support at Home services.

Based on your clinical assessment, you determine that nutrition support shakes are clinically appropriate — for example due to:

  • reduced appetite

  • poor oral intake

  • weight loss, frailty or reduced strength

  • difficulty meeting nutritional needs through meals alone

Clinical judgement remains entirely with you.

Step 2: Prepare a recommendation

You prepare a nutrition support recommendation for your client.

This may be:

  • your usual clinical recommendation, or

  • a recommendation prepared using an Eat Well Health template (if preferred)

The recommendation supports access to nutrition support under Support at Home.

For eligible clients, this recommendation enables access to nutrition support shakes with 100% subsidy through their Support at Home plan.

Step 3: Upload the recommendation

The recommendation is uploaded to the Eat Well Health portal for the client.

This can be done:

  • during the consultation, or

  • shortly after

The uploaded recommendation is used to:

  • support eligibility for funded nutrition support

  • provide documentation for the client and their provider

  • enable supply of nutrition support without additional referrals

No additional approvals or referrals are required from you.

Step 4: Eat Well Health coordinates access and supply

Once the recommendation is uploaded:

  • Eat Well Health coordinates access to clinically formulated nutrition support shakes designed for older Australians

  • documentation is provided to support funding and provider requirements

  • nutrition support is delivered directly to the client

  • ongoing supply is managed where clinically appropriate

For eligible clients, nutrition support is supplied with 100% subsidy through their Support at Home plan, with no out-of-pocket cost.

What dietitians are not required to do

Eat Well Health is designed to support implementation, not add administrative burden.

Dietitians are not required to:

  • source or manage nutrition products

  • coordinate funding or invoicing

  • liaise with providers about payments

  • provide ongoing administrative follow-up

Your role remains focused on clinical care.

Why this matters for clients

Many clients discontinue nutrition support once cost becomes a barrier.

By aligning nutrition support with Support at Home funding, Eat Well Health helps:

  • remove cost barriers for eligible clients

  • support long-term adherence

  • ensure clinically appropriate recommendations are maintained

This supports better nutritional outcomes and more sustainable care.

Learn more

To understand other aspects of working with Eat Well Health, see:

  • Nutrition Support Products – detailed product and clinical information

  • Funding & Eligibility – how 100% subsidy applies under Support at Home

  • Portal – uploading recommendations and viewing client history

  • Helping Clients Access Funded Nutrition – where dietitians can assist

  • Talk to Us – a short conversation about fit

 

Final clarification

Eat Well Health supports the implementation of your recommendations by ensuring eligible clients can access nutrition support with full subsidy under Support at Home.

Clinical decision-making always remains with the treating dietitian.